Ink Space warrants its ink products to perform in the intended equipment according to the specifications of the specific product purchased. Should it be determined that the ink is a direct cause of a printer breakdown Ink Space will provide the following.
Ink Space will provide warranty repair or replacement (at its sole discretion and approval) of any print head(s) or parts that fail as a direct result of Ink Space's Ink products provided for the period covering OEM manufacturer's warranty coverage excluding consumable parts (Ex. Wipers / S-dampeners/ filters/pumps). Company or person requesting warranty repair shall contact Ink Space for pre-authorization and selection of a qualified repair technician to service the equipment prior to performing service on the equipment. Failure to request pre-authorization for service repair and selection will result in denial of a warranty claim.
Machines out of OEM warranty will also qualify for replacement of any print head(s)/ parts that fail as a direct result of Ink Space's Inks products and or systems provided, excluding consumable parts (Ex. Wipers/ S-dampers filters/pumps).
Ink Space's liability under this limited warranty is limited to (a) cost of replacement parts directly damaged by the use of Ink Space Ink, and (b) $500 in expenses directly associated with a technician's labor in the replacement of damaged parts.
The warranty period will be in effect as long as customer is using Ink Space Inks on an exclusive basis and
adheres to normal maintenance requirements stated in the OEM Printers Users Manual. Ink Space Inks used in conjunction with any other inks other than the OEM inks will not be subject to this warranty statement.
Ink Space will not be liable for labor or material costs associated with graphic production, graphic application, equipment downtime or any other consequential damages including loss of profits or potential business sales, arising out of a warranty claim. It is the users responsibility to secure the equipment and surrounding area to prevent damage from potential ink spills, or other damages arising from a warranty claim. Ink Space is not responsible for damages that may arise from ink spills outside of the printer or from improper care, maintenance or repair of equipment associated with normal operation.
Ink Space further warrants its ink cartridge to function as intended and in a normal fashion in its designated printer. Should a cartridge fail for any reason other than mishandling, misuse, abuse or negligence, Ink Space will replace the cartridge through its dealer representative, or company representative where applicable, with a new cartridge of like kind.
Service calls that are conducted with the discovery that the service call was not an ink related one will
be charged to the customer at the service policy rate listed in the Ink Space Service Call rate sheet. Should a call be performed by someone other than a trained Ink Space service technician, then a local technician will be hired. Ink Space will cover expenses charged by the service technician up to $500.